KReady Customer Service Support Data

KReady Customer Service Support Data

As of Apr-18-2022

Data Source: Cherwell CSM – KReady Program 
Category: Early Learning Assessment | Kindergarten Readiness Assessment

The Map Data Dashboard provides displays of total engagements geographically. The first view is the Program Map and contains data for the school districts with entires based upon program type (ELA or KRA). The LEA Map highlights locations by support request frequency. This map can be filtered by the program type as well.

The Customer Type Dashboard list all IRN names and is connected to the customer Position type for filtering by Program or County. 

The Time Dashboard displays the breakdown of data records by month/year category and sub-category by month and year.  Be sure to select the same year for the Year of Created Date Time, Program Name, and Category filters to view change over time.

The Hour Dashboard displays the breakdown of data records by month/year and hour and presents the data by program.  Use this to determine peak days and hours for support request.

mcoecn.org

Data page developed for internal use only. 
Contact Edward Hill for questions. 

 

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